Case study

Large, non-profit health system improves emergency room wait times

A large non-profit health system with over 60 hospitals and 30,000 employees wanted to minimize patient wait times at all points of care in their emergency departments.

Incite created a mobile solution that allowed management personnel to evaluate real-time emergency department operations. From arrival-to-clinician, arrival-to-provider, timing-to-provider evaluation, admission decision and length of visit, key metrics are now tracked to provide a more efficient patient experience.

A hospital scorecard with easily accessible metrics helps to minimize patient wait times.

This health organization can now measure longer term trends to track progress against their goals.

Business benefits

  • Key emergency metrics tracking to support process improvements and ultimately, customer service
  • Identification of trends over time to quickly see performance trends and subsequently fine-tune individual department performance