Overview
A large nonprofit health system wanted to minimize patient wait times at all points of care in their emergency departments. Incite Informatics created a mobile solution that allowed management personnel to evaluate real-time emergency department operations.
From arrival-to-clinician, arrival-to-provider, timing-to-provider evaluation, admission decision and length of visit, key metrics are tracked to provide a safer and more efficient patient experience.
BUSINESS BENEFITS
- Tracking key emergency metrics supports process improvements and ultimately, customer service
- Executives quickly see performance over time, helping identify trends and fine-tune individual department performance
CUSTOMER
Large, Nonprofit Health System With Over 60 Hospitals & 30,000 Employees
Applications
Customer Services
Quality Improvement
